The laws governing insurance agents bind Levine Financial Group and our agents. The policies, procedures, and laws of the Mutual Fund Dealers Association and the Ontario Securities Commission bind Levine Financial Group. Agents associated with our firm are licensed for health and life insurance as well as mutual funds, segregated funds and investment products. The Code of Ethics through Advocis, Conference for Advanced Life Underwriters, Ontario Securities Commission, and Mutual Fund Dealers Association binds all of our agents. No insurer or mutual fund company holds an ownership interest in our firm, nor does our firm hold an interest in any insurance company. We are compensated by sales commission at the time a policy is accepted and settled by an insurer and/or on the purchase of mutual fund investments; we may also receive non-monetary benefits, bonuses and renewal/service commissions to service you, your policy and your investments. We are licensed in Ontario, BC and Alberta and we are affiliated with PPI and Nicola Wealth Management. Our agents have affiliations by which we are able to provide unbiased assessments and can recommend products from BMO, Canada Life, Great-West Life, Manulife Financial, RBC Insurance, Standard Life, Sun Life, Transamerica and Foresters Life. Acting in the best interest of our clients is a guiding principle at our firm and each recommendation is based solely on our analysis and assessment of your needs. It is our duty to disclose any conflict of interest or potential conflict associated with each transaction and recommendation. As the client, I understand that the calculations, projections, advice and recommendations provided will be based on the information I provide and will be made in accordance with Canadian Financial Planning Practice Standards. I understand that these will be projections only and that actual results can, and will, vary depending on a number of factors.
We will protect personal information with security safeguards that are appropriate to the sensitivity of the information, in order to protect it from unauthorized access, release or use. Any personally identifiable information about you, the client, is considered personal information and will be treated with this policy. Upon your written request, we will provide you with reasonable access to your personal information and a description of its use or disclosure, as required or permitted by law. You may also verify the accuracy and completeness of your information, and request that it be amended, if appropriate.
It is reasonably necessary that you share personal information so that we may provide you with the specific products and services that you have requested which meet your needs. We may use and disclose this information in order to offer, update, and provide investments, insurance products and services to you; to correspond and enable us and our associated companies to correspond with you on certain products/services which are available; to administer, service, update, and maintain your investment and insurance portfolio information on our computer database and in your client file; to verify your identity, detect and prevent fraud; to establish and maintain communication with you in a timely and efficient manner; and to act as required or authorized by law or may be required to provide a regulator access to files for the purposes of review. We do not sell or share client information to anyone, nor do we share client information with organizations outside of our relationship with you that would use it to contact you about their own products or services. We maintain one file for your entire investment and insurance portfolio. Your consent is not a requirement or condition of working with Levine Financial Group.
All employees, advisors and suppliers who are granted access to client records understand the need to keep this information confidential. We have also established physical and system safeguards, along with proper processes, to protect client information from unauthorized access or use. We may occasionally use your personal information to advise you of products or services we believe may be of interest to you.
Insurance is a long-term product and we receive compensation when the product is purchased and while it remains in force. Advisors may be eligible to receive additional compensation such as bonuses, conferences and other non-monetary rewards, depending on the success of my business, volume of sales and other factors. As your advisor, we cannot perform legal functions for you and recommend that you review our recommendations with your legal and tax advisors.
WE TAKE YOUR FEEDBACK SERIOUSLY
Clients who are not satisfied with a financial product or service have a right to make a complaint and to seek resolution. If you have a problem, first, speak to your advisor, as he/she will solve most problems quickly. Please contact our office at 416-222-1311.
Electronic communications and instructions.
We may exchange electronic versions of documents and e-mails with you using commercially available software. Unfortunately, technology is sometimes vulnerable to attack by viruses and other destructive electronic programs. As a result, while we have sought to take countermeasures, our system may occasionally reject a communication you send us; alternatively, we may send you something that your system rejects. Accordingly, we cannot guarantee that you will receive all electronic communications and documents that we send you, or that they will always be virus-free. We make no promises relating to the delivery or security of any electronic communications between us. You consent to our sending you electronic communications, including confidential documents, unencrypted. With respect to updating our files or documentation, we do not accept instructions from clients by email. We require all instructions to be signed and scanned or faxed.